If you have purchased a product from Jingnoo energy one of our customer care features is USA Based, In-House Technical Support. At any point after your purchase you find yourself encountering a technical issue, please reach out to Jingnoo energy with your order number ready.
To receive the quickest and most successful troubleshooting, we suggest sending an email including:
A detailed synopsis of the issue,
Images of the problem during it's occurrence,
Specifics to your PV System,
Be Sure to Include Images of:
Wide shot of overall system installation
Main Panel and Sub panels
How AC input and output are connected to inverter
How PV is connected to inverter
Picture of White information Panel showing the Serial number & MPN
How Batteries are connected to inverter
Please take pictures of voltmeter readings from terminals on inverter (and what terminals you are testing):
PV voltmeter readings
Battery DC readings
AC output readings
AC input readings
Send your email to Tech@Jingnoo.com and one of our representatives will reach out!