If you have purchased a product from Jingnoo energy one of our customer care features is USA Based, In-House Technical Support. At any point after your purchase you find yourself encountering a technical issue, please reach out to Jingnoo energy with your order number ready.
To receive the quickest and most successful troubleshooting, we suggest sending an email including:
A detailed synopsis of the issue, Images of the problem during it's occurrence, Specifics to your PV System, Be Sure to Include Images of:
Wide shot of overall system installation Main Panel and Sub panels How AC input and output are connected to inverter How PV is connected to inverter Picture of White information Panel showing the Serial number & MPN How Batteries are connected to inverter Please take pictures of voltmeter readings from terminals on inverter (and what terminals you are testing): PV voltmeter readings Battery DC readings AC output readings AC input readings Send your email to Tech@Jingnoo.com and one of our representatives will reach out!