Return Conditions
Returns are accepted on a case-by-case basis. To start the returns process, you will need to contact jingnoo energy at customerservice@jingnoo.com Please let the team know what your issue is in as much detail as possible. Provide images and video to help our team provide you a solution as quickly as possible. Once received we will begin working on building out the details of your request! If you have received the wrong item and need an exchange, please contact customer service at: customerservice@jingnoo.com
New and Unused Product
Must be within 14 days of delivery for refund (*if past 14 days, store credit ONLY)
Must have all accessories, box and checklist
Subject up to a 40% restocking fee
Customers will be provided with an RMA label, shipping cost will be taken from total refund
Returns on Used and Installed Product
All requests for return on Used and Installed Products begin with technical support troubleshooting. This process must be completed before an RMA is approved. Please contact our technical support team at: tech@jingnoo.com to begin a technical support ticket for your return. The unit must be fully functioning and have all original accessories and packaging. The unit will be subject to further inspection to ensure working and in a resalable condition.
Must be within 30 days of delivery
Subject up to a 40% restocking fee
Must have all accessories, box and checklist
Customers will be provided with an RMA label, shipping cost will be taken from total refund
All returns may be subject to a restocking fee of up to 40% of the original invoice. To be eligible for a full return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return questions at customerservice@jingnoo.com
RMA
In the case that you experience an issue with the functionality of your product, Jingnoo energy offers in-house technical support. Jingnoo energy's Tech Support team will troubleshoot with you to diagnosis remotely via phone, email, or even video if needed.
To begin the process of triage, please call at (+86) 13480656706 or send an email to tech@jingnoo.com.
You will begin with a general information gathering session with our Tier 1 support. A support ticket will be created on your behalf compiling all details. Our Tier 2 and 3 teams will deep dive for the root cause. Additional information from you may be required, such as, system setup images, voltage readings, alarm codes, notes, documents, videos, etc. If a resolution is not acheived a further escalation to our Bench Technicians will occur. After presenting all documentation and the symptom persists, an RMA will be accepted for return to Jingnoo energy.
RMA Department will send you a return shipping label as well as instructions on how and where to send your return. Please note, that items sent back without an RMA acceptance status will not be accepted. Once your return has been received, testing by our Tech Bench Team will commence. After the root cause is defined, our RMA Team will reach back out to you with those results and the next steps for your resolution.
If you have any questions regarding the process or concerns regarding your specific situation, feel free to reach out via phone (+86) 13480656706 or email,
customer service: customerservice@jingnoo.com / tech support: tech@jingnoo.com